Please also check our quick getting started guide or our videos.
Go to your Mailing Lists page and select Edit for the desired mailing list. In the Registration settings section you will find a field "After registration, go to (Enter full URL):". Enter full URL there (with http:/) and the subscriber will be redirected to it immediately after registration.
If you also require email confirmation another option will appear under Email Confirmation Settings section: "After double opt-in confirmation, go to (Enter full URL):". It lets you define where to redirect the subscriber after they have confirmed their email address.
Of course. Arigato PRO uses your WordPress mailing system, so whatever is set up to send mails in your WordPress administration will be used by Arigato as well. Install a free plugin like Easy WP SMTP and you'll have trouble-less sending by SMTP.
For large mailing lists (for example over 100,000 subscribers) we recommend using SMTP provider like Amazon SES, smtp.com, MailGun, or SendGrid. Small list owners can use the SMTP account their web host provides.
Can I send emails through Amazon SES, smtp.com or other similar service?
Yes. All these services provide you with SMTP host details so all you need to do is answered in the previous question.
The beauty of WordPress is in its modularity. There are plenty of great free plugins that support SMTP. There is no point in reinventing the wheel in our autoresponder and bloating its codebase. The autoresponder focuses on the logic of managing your marketing campaigns. The technical details of sending emails are handled by your WordPress installation and the email sending plugins that you have installed.
There are a thousand reasons why emails may be going to spam boxes. None of them is in the autoresponder itself because it simply relays the emails to your WordPress mailing system. Possible reasons for emails to go to spam are: spammy subject or content, blacklisted host, blacklisted sender's email address, or not sending email by SMTP. One thing you can do to improve your delivery rates is to send emails by SMTP. Other possible solutions are suggested here and here.
The number of emails sent per hour depends on two things:
- How often your cron job runs. This is set by you in your hosting control panel.
- The setting "Send up to _____ emails at once" in your Arigato PRO Autoresponder Settings page.
So to send 100 emails per hour you can set up your cron job once per hour and enter 100 in "Send up to _____ emails at once". Or make the cron job run each 15 minutes and send up to 25 emails at once.
The answer is similar to the answer of the previous question. The software will send exactly as many emails as you instruct it in the Arigato PRO Autoresponder Settings page. So if your cron job runs twice per hour this means it will be executed 48 times per day. To send 1,000 emails per day you want to set at least 21 emails at once (it's wise to set slightly higher number than this).
If the software sends less emails than expected the first place to look for problems is your "Send up to _____ emails at once" setting. Then have a look at how often your cron job runs (this setting is in your hosting control panel, it's not inside WordPress).
Yes, however it will not exceed your mailing limits. This is important: if you imported a thousand users in 5 PM today the plugin will be sending their welcome ("0 days after registration") emails up to the end of the day. If your limits (mails per run X cron job runs per hour, see the above question) are not high enough, then some users will not get their welcome email. This is because the plugin will never send an autoresponder email message on a wrong day. It will not continue sending the welcome emails on the next day.
To solve this you need either to ensure your limits and the frequency of your cron jobs are high enough OR instead of using the welcome email, send a newsletter to the imported users. Newsletters will be sent by the plugin until they are sent to the whole mailing list even if this takes more than one day.
Yes, the Intelligence module is just an additional plugin. If you don't add it now, you can purchase it later for $40. If both plugins are up to date, they will work well together.
Yes, we offer a free bridge. It lets you automatically signup users who buy products in associated mailing lists.
Yes. The plugin should be installed as network admin, but activated as blog admin for each sub site. This way each site will have its own database of campaigns and subscribers. Note also that you need a different cron job for each sub site.
All messages are sent exactly on the chosen day after registration regardless when the message is created. So if you have a subscriber registered 7 days ago and today you create a message that should be sent 8 days after registration, the message will be sent tomorrow. If you create a message to be sent 6 days after registration it will never be sent to that 7 days old subscriber.
This is supported from Arigato PRO version 3.0.4 and above. Be careful if you want to use non-ASCII characters in the reply-to name: some servers have been reported to have problems sending such emails. We recommend sticking to ASCII characters in the reply-to field when used at all. When the field is empty, the replies go to the sender's address.
Arigato PRO is just a tool and has a lot less to do with GDPR compliance than the way you use it. The plugin has always provided the necessary functions: there is unsubscribe link attached to every message so the users can delete their data (note that the "When user unsubscribes" setting on Arigato PRO Settings page should be set to "delete"). There is double opt-in feature which you can (and should) use. There is a personal data eraser tied to the WordPress function to erase personal data.
If the user requests to take their data with them you can export it from Mailing Lists -> Subscribers page. Filter the subscribers by email to export only the desired record and click on the Export subscribers link. Be very careful to not export the whole list, double check the exported file before sending it to the customer.
Arigato Pro no longer stores or shows user IP address. You can still use the {{{ip}}} variable in admin notification emails at your own responsibility.
From then on, compliance depends on how you use the plugin:
- Be clear what the users are subscribing to and don't send them anything else.
- Use the double opt-in feature.
- Never remove the unsubscribe link.
- Never provide your mailing list to someone else.
- Be careful with event triggers. They are fine to use for internal organization but if you are automatically moving an user from one mailing list to another, the new mailing list should still be relevant to what they subscribed to originally. Let them know about the move.
- The above information is not a legal advice and is not meant to be a complete GDPR guide. You should do your own research and decide what you can and can not use.
If you see this message in your Cron job log, it happens because we use a lock file protection which is the only way to ensure two cron jobs do not run at the same time and there will be no duplicate emails sent. Before explaining further, please note: this message is not an error, your cron job (scheduled task) runs fine, the software works fine, you are not doing anything wrong, do not send us emails about this. You can just ignore the message and consider it normal part of the program work, especially if you see it just occasionally.
In case you see the message many times every day, this means two thing:
- Your cron job is running too often. We recommend minimum 5 minutes interval between two cron jobs. You may need to use 10 minutes or more.
- The default lock file protection of 60 minutes may be a bit too much for you. You can go to Arigato PRO Settings page, section "Settings For The Email Sending Process", and change it in "Lock file protection valid for". Change it to 30 minutes or less. If you start getting duplicate emails however you'll have to increase it back.
The default setting will work on 99% of installaitons but some customers with large lists may need to experiment with different lock file protection interval.
The open rate stats rely on a 1px transparent image included in the email contents. Many modern email client programs do not load images by default - instead they ask the user to click a link "show images" (for example in Gmail) or something similar. If the user does not select this, their email reading will not be countent. If tracking open rate is important for you we recommend always including some kind of visible image in your messages which will make most of the users enable graphics to see it.